For 21+ only

br345's commitment to responsible gaming

Know your limits — br345 places your safety as its highest priority. With the right tools and guidelines we ensure that playing always remains entertainment.

What is responsible betting and why does it matter?

Online betting and casino gaming can be an enjoyable form of entertainment when approached with the right mindset and kept within limits. br345 believes that every player's experience should be enjoyable, safe and in control. Responsible gaming means deciding in advance how much time and money you will spend and sticking to that decision.

We believe that when someone knows how to set limits, that is when they can truly enjoy themselves. That is why br345 has built a range of tools, guidelines and support systems to help every player monitor and manage their own playing habits.

Remember, betting should never be a source of income — it is entertainment only. If you ever feel that playing is getting out of control, contact our 24/7 live chat support right away. br345's commitment to responsible gaming is not just words — we are actively by your side.

Our safety tools

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. The limit takes effect as soon as it is set, but a request to increase it takes 24 hours to apply — protecting you from overspending in a moment of impulse.

Time-Out Break

If you feel you need a break, take a time-out of 1 day to 6 weeks. During this period no betting or deposits can be made on your account, but any previous winnings can still be withdrawn.

Self-Exclusion

If betting has become a problem, choose a complete self-exclusion for 6 months or longer. This step is serious and can only be reversed through our support team.

Session Time Limit

Set a maximum duration for each session in advance. Once the set time has passed you will automatically receive a warning and, if needed, the session will be closed.

Reality Check Notification

You will be reminded at regular intervals how long you have been playing and how much you have spent. This awareness message helps you make the right decisions.

Loss Limit

Set a maximum loss amount on a daily or weekly basis. Once this limit is reached, no further betting will be possible for that period, keeping financial losses in check.

How to activate limits?

1

Log in to your account

Go to the br345 Login page and enter your username and password.

2

Go to the "Responsible Gaming" section

From the Profile menu, select the "Responsible Gaming" option.

3

Choose your preferred limit

Activate one or more of the following: deposit limit, session limit, loss limit or time-out.

4

Confirm

Save your chosen limits. Reductions take effect immediately; increases apply after 24 hours.

5

Get support when you need it

If you have any issues, our Bengali-speaking team is available on 24/7 live chat and will help you straight away.

Tools for problem betting

🛑 Self-Exclusion Process

  • Choose 6 months, 1 year or permanent exclusion
  • Your account will be fully deactivated
  • Promotional emails will stop
  • Existing balance can be withdrawn
  • Support team approval is required to reopen

⚙️ Account Cooling-Off

  • A break of 24 hours to 42 days
  • You will not be able to log in during this period
  • Emergency withdrawal will remain available
  • Automatically reactivates when the period ends

Warning signs of problem betting

Recognise the signs below to protect yourself or a loved one. If you experience any of these, seek help immediately.

  • A tendency to bet more to recover lost money ("chasing losses")
  • Hiding your betting habit from family or friends
  • Feeling restless, angry or depressed when unable to bet
  • Repeated failed attempts to stop or reduce betting
  • Spending time on betting at the expense of daily life, work or studies
  • Borrowing money or spending funds needed by the family to bet
  • Viewing betting as the main way to relieve stress or depression
  • Being unable to stop even knowing it is causing financial harm to yourself or your family

Check yourself

Answer the questions below honestly. If three or more answers are "Yes", please speak with our support team.

Have you ever spent more money on betting than your planned budget?
Yes No Sometimes
Have you neglected family or work responsibilities while betting?
Yes No Sometimes
Have you wanted to bet more to recover money you lost?
Yes No Sometimes
Have you tried to stop betting but been unable to?
Yes No Sometimes
Have you experienced stress, anxiety or financial problems because of betting?
Yes No Sometimes

This assessment is for awareness purposes only — it is not medical advice. Contact our support team with any concerns.

Age verification and protection of minors

For 21+ only

A minimum age of 21 is mandatory to register and bet at br345. The date of birth and national identity card provided at registration are verified. Providing false information will result in account closure and forfeiture of all winnings.

Use a strong password and keep your login details secure so that no minor in your family or among your acquaintances can access your account. Use a PIN or password lock on your device.

If you suspect that a minor is using your account, notify us via live chat immediately — we will act quickly.

Contact us if you need help

24/7 Bengali live chat support

Our trained support team is with you day and night. Feel free to chat with us on live chat for any questions about responsible gaming, setting limits or self-exclusion — no judgement, just support.

Contact us by email

To get help in writing, send a message to our support email: [email protected] — we will reply as soon as possible.

Responsible Gaming FAQ

After logging in, go to the Profile section and select the "Responsible Gaming" menu. There you will find options to set daily, weekly or monthly deposit limits. Reducing a limit takes effect immediately, but a request to increase it applies after 24 hours.

Yes, once the set period has ended you can contact our support team to request reactivation of your account. However, additional verification may be required during this process. In the case of permanent self-exclusion, the account cannot be reopened.

Yes, your account balance remains completely safe during a time-out or cooling-off period. Although betting is not possible during this time, you can contact our support team to withdraw any winnings already in your account.

You can let us know via our 24/7 live chat or email ([email protected]). Our trained team will handle the situation with sensitivity and, if necessary, arrange restrictions on the relevant account. The family member's information will be kept confidential.

A minimum age of 21 is required to open an account at br345. The date of birth provided at registration is verified, and the verification process may require a national identity card or valid documents. Providing false information about age will result in permanent account closure.

A reality check is an automated message that appears on screen at intervals you choose — for example every 30 minutes or every hour. It shows how long you have been playing and the total amount you have wagered. This awareness message keeps you informed and leaves the decision to continue playing or take a break entirely in your hands.

Play safely, enjoy yourself

We are committed to keeping your experience at br345 safe and enjoyable at all times. Browse our games section or check the FAQ for any questions.

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